Refund policy

RETURN/EXCHANGE POLICY

Wine is a perishable commodity. It is intolerant of temperature extremes: hot humid summer and cold winter weather may adversely affect the condition of your wine during shipment. THE ONE IN A MILLION (“THE ONE IN A MILLION", "TOIAM", “us”, “we”, or “our”) makes every effort to ensure a safe delivery of your wine to your home or business. TOIAM is not responsible for, and will not replace, wine that is damaged by extreme weather conditions during shipment. When the common carrier takes possession of your wine order, responsibility for the wine transfers to the purchaser.

Your satisfaction is very important to us. We will replace or refund any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. Please notify us at info@oneinamillionwine.com within 14 days of purchase. We ask the customer return the unfinished portion of the original bottle for replacement. After 14 days from the date of purchase wine cannot be returned. Shipping charges for returns and replacements are the responsibility of the purchaser.

By law, we cannot accept returns of alcoholic beverages unless the product is corked or flawed. Therefore, we are unable to accept return of wine that is ordered in error. TOIAM will not accept claims from individuals who purchased or received wine from a third party. Furthermore, any bottle acquired from a vintage that is older than 10 years from the year of purchase cannot be returned for any reason and the purchaser assumes all risk.

A 20% restocking fee in addition to the original shipping charges will apply to all canceled orders that shipped and have been returned.

CREDIT CARD REFUNDS

Once the wine to be refunded is received, TOIAM will refund your credit card account for the cost of the wine, less shipping charges. A 20% restocking fee in addition to the original shipping charges will apply to all canceled orders that shipped and have been returned. Refunds will be applied to the credit card used at the time of purchase. Please allow 1-2 billing cycles for the refund credit to appear on your statement.